ITIL® Foundation - Self-Paced

ITIL® is an integrated set of best-practice processes for delivering IT services to customers. The primary focus is to maximize value to customers (the business) by aligning IT resources with business needs. At it’s core is the basic idea that value is provided in the form of business-aligned IT Services. 1. It contains detailed process descriptions, flows, success factors, metrics and implementation guidance that organizations can adapt to work in their environment. 2. The ITIL® framework can help organizations establish and improve their overall IT Service Management capability, increase alignment with the business, maximize and demonstrate value to the business.

What is ITIL Foundation:

The ITIL® Foundation certification is a globally recognized entry level qualification gateway for IT Service Management. ELearningLine offers you a very good course package with all the required tips and tricks to clear the examination, which is highly beneficial for every aspiring professional trying to establish their careers in the IT Service Management platform.

The ITIL® framework evolved from the UK government’s efforts during the 1980s to document how successful organizations approached service management. By the early 1990s they had came up with a collection of books that contained  the “best practices” for IT Service Management. This library was eventually entitled the IT Infrastructure Library. The Office of Government Commerce in the UK continues to operate as the trademark owner of ITIL®. Five volumes make up the IT Infrastructure Library (Version 3):

  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
  5. Continual Service Improvement

Advantages of getting ITIL® Certified:

ITIL has been adopted by thousands of organizations worldwide, such as NASA, the UK National Health Service (NHS), HSBC bank and Disney™. ITIL is also supported by quality services from a wide range of providers including examination institutes, accredited training providers and consultancies, software and tool vendors and well known service providers such as IBM, Telefonica, HP and British telecom (BT).

A comprehensive qualifications scheme offering a variety of training courses and certifications has been developed against the guidance. This scheme can help organizations to effectively implement ITIL, achieving success by ensuring that employees have the relevant knowledge, skills and techniques, but most importantly, ensuring the entire organization is using a common language and are fully invested in the process.

ITIL ensures that an IT professional knows the best practices and the best solutions in any IT service management situation. ITIL’s framework helps improve IT operations no matter where the organization is in the service management life cycle, and it helps businesses by reducing costs while also improving IT services.

Most organizations and professionals view ITIL as a sort of common language or model, which makes its related skills more transferable between organizations.

Those in IT financial management, continuity management, availability and capacity management, service level management, and service desks stand to get the most out of ITIL training and certification

ITIL Best Practices also underpin the foundations of ISO/IEC 20000 (previously BS15000), the International Service Management Standard for organizational certification and compliance. Organizations can therefore implement ITIL to achieve organizational certification.


Upon successful completion of the education and examination components related to ITIL Foundation certification, including the ITIL Foundation exam, candidates gain knowledge and understanding in the following areas:

  1. Service Management as a practice
  2. Service Life-cycle
  3. Key Principles and Models
  4. Generic Concepts
  5. Selected Processes
  6. Selected Roles
  7. Selected Functions
  8. Technology and Architecture

Tips for Exam takers:

Some Practical Suggestions for exam takers:

  1. Read the question CAREFULLY
  2. At this exam level, the obvious answer is often the correct answer (if you have read the question carefully!)
  3. Beware of being misled by the preliminary text for the question
  4. If you think there should be another choice that would be the right answer, then you have to choose the most right answer
  5. Use strategies such as “What comes first?” or “What doesn’t belong?” to help with the more difficult questions
  6. Where there are questions that involve multiple statements (i.e., 1, 2, 3, 4), then try to eliminate combinations that are immediately incorrect (based on something you can remember) so that the question is broken into smaller and more manageable pieces.
  7. Make sure that you prepare adequately in the lead up to your exam by reviewing your notes, reading any available material, and attempting the sample exams.